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Terms & Conditions

All of our offers are subject to conditions and availability

Our guests are required to provide a pre-authorisation on a credit or debit card upon arrival. The pre-authorisation amount is £50 per apartment and is to cover any extras or incidents that may occur whilst you are staying with us. Please note that a pre-authorisation is not a payment and is held by your bank and will be released to you upon departure if no incidences occur whilst you stay with us. Depending on your bank the pre-authorisation may take up to 9-10 working days to be released.

Group Bookings of 5 or more Apartments

To confirm a group booking comprising 5 or more apartments, full pre-payment for the entire duration of the stay is necessary. It’s important to note that our free cancellation deadline is subject to change depending on the number of apartments and nights reserved. Please be advised that our standard 24-hour cancellation policy does not apply to group bookings. We ask for you to contact us before making your reservation to discuss your needs and the applicable cancellation policy.

Long Stays

Reservations of 14 days or more require a 14-day cancellation policy or will be charged for the first 14 days of their stay.

Long Stay discounts.

You can  take advantage of our longer stay rewards to include the following discounts for all rates:

 

Our Best Rate Guarantee

If you find your room online at a lower price within 24 hours of making a booking with the same booking conditions, we will match it.

Just contact us within 24 hours of making your booking with details of the website.

We will match it under the following conditions:

No Best Guarantee if you book our hotel room through:

Last Minute Deal Rate

Our last minute deals offer you the best rate guaranteed for your last minute reservation with us

Guarantee Policy

This rate requires credit card details to guarantee the reservation. In case of a no-show, the total amount of the first room night will be charged.

Cancellation Policy

Cancelling your reservation after 16:00 pm GMT on the day prior to arrival, or failing to arrive will result in a penalty charge equating to the value of the first night of your reservation. Reservations of 14 days or more require a 14-day cancellation policy or will be charged for the first 14 days of their stay.

Security Deposit

Our guests are required to provide a pre-authorisation on a credit or debit card upon arrival. The pre-authorisation amount is £50. This pre-authorisation is to cover any extras or incidents that may occur while you are staying with us. Please note that a pre-authorisation is not a payment and is held by your bank. It will be released to you upon departure if no incidences occur whilst you stay with us. Depending on your bank, the pre-authorisation may take up to 9-10 working days to be released.

 

 

Exclusive Member Rates

Our Exclusive Member Rates give you a 20% discount off our best available rate. Sign up to our members list today and become a valued member, enjoying a 20% discount off our Best Available Rates.

Please note by entering your email address, you permit us to keep you informed about exciting offers and promotions.

Sign up to our members list here 

 

Guarantee Policy

This rate requires credit card details to guarantee the reservation. In case of a no-show, the total amount of the first room night will be charged.

Cancellation Policy

Cancelling your reservation after 16:00 pm GMT on the day prior to arrival, or failing to arrive will result in a penalty charge equating to the value of the first night of your reservation. Reservations of 14 days or more require a 14-day cancellation policy or will be charged for the first 14 days of their stay.

Security Deposit

Our guests are required to provide a pre-authorisation on a credit or debit card upon arrival. The pre-authorisation amount is £50. This pre-authorisation is to cover any extras or incidents that may occur while you are staying with us. Please note that a pre-authorisation is not a payment and is held by your bank. It will be released to you upon departure if no incidences occur whilst you stay with us. Depending on your bank, the pre-authorisation may take up to 9-10 working days to be released.

 

Best Available Rates – Room only or B&B

Our Best Available Rates give you the flexibility to amend or cancel your booking within our flexible cancellation policy period.

Guarantee Policy

This rate requires credit card details to guarantee the reservation. In case of a no-show, the total amount of the first room night will be charged.

Cancellation Policy

Cancelling your reservation after 16:00 pm GMT on the day prior to arrival, or failing to arrive will result in a penalty charge equating to the value of the first night of your reservation. Reservations of 14 days or more require a 14-day cancellation policy or will be charged for the first 14 days of their stay.

Security Deposit

Our guests are required to provide a pre-authorisation on a credit or debit card upon arrival. The pre-authorisation amount is £50. This pre-authorisation is to cover any extras or incidents that may occur while you are staying with us. Please note that a pre-authorisation is not a payment and is held by your bank. It will be released to you upon departure if no incidences occur whilst you stay with us. Depending on your bank, the pre-authorisation may take up to 9-10 working days to be released.

 

Payment Options

Which cards are accepted? We accept American Express, VISA, Master, and Maestro

 

Pre Stay Payments

We no longer issue proformas for phone payments. Instead, we use the ‘Pay by Link’ system. Guests who wish to pay before arrival must request this at least 10 days in advance.

 

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