FAQs

Check-In is available from 15:00 and Check-Out is available until 11:00

Our reception is open 24 hours a day

Sign up to our members list today and become a valued member, enjoying a 20% discount.

After submitting your email address, you’ll receive a 4-Digit Code, unlocking your exclusive discount.

Please note that you are required to submit your email address each time you make a new booking  

Sign up here

We cannot guarantee an early check-in but we do our best to accommodate and will allocate the first room available for you.

We cannot guarantee a late checkout but please contact reception on the day prior to departure to discuss this option.

If you would like to amend or cancel your booking please check your cancellation terms which can be found on your email confirmation, amendments may be subject to a charge. Any amendments or inquiries can be made by contacting our reservations team.

If you have booked through a third party such as Expedia or Booking.com please contact them directly to make cancellations or amendments.

Contact us for assistance with your booking confirmation, contact our reservations team at +44(0)131 560 2064 info@holyroodaparthotel.com

Contact us for assistance with your booking confirmation, contact our reservations team at +44(0)131 560 2064 info@holyroodaparthotel.com

Our guests are required to provide a pre-authorisation on a credit or debit card upon arrival. The pre-authorisation amount is £50 per apartment and is to cover any extras or incidents that may occur whilst you are staying with us. Please note that a pre-authorisation is not a payment and is held by your bank and will be released to you upon departure if no incidences occur whilst you stay with us. Depending on your bank the pre-authorisation may take up to 9-10 working days to be released.

We are committed to providing our customers with the highest level of service while staying true to our environmental and social values. In order to minimise our impact on the environment, we have made the decision to eliminate daily housekeeping. By reducing unnecessary power, water, and linen usage, we hope to contribute to a more sustainable future. If guests desire additional housekeeping services during their stay, our front-of-house team will be more than happy to assist upon request.

The Holyrood Aparthotel offers onsite chargeable parking and is located to the rear of the property. Car parking costs £20 for the day from the hours of 3 pm to 11 am. Availability after these hours will depend on availability. Please note that parking is on a first come first serve basis.

Please note Edinburgh now operates a Low Emission Zone (LEZ) for further information please visit www.edinburgh.gov.uk

Waverley Train Station is located a short walk away from our property.

In need of train tickets?

Click here to start planning your journey.

Various options are available from Edinburgh Airport. There is a tram stop and Airlink bus located on Princes Street a short distance from our property and takes approximately 40 minutes door to door.

Our digital travel companion allows you to manage your reservation via your device. Whether you require information about your upcoming reservation, need to obtain an invoice from a previous stay, or want to learn more about our apartments our digital companion makes it simple. The system also enables you to check-in and out online helping you to reduce your time at the reception desk. As well as these useful functionalities you can also add various enhancements to your stay.

You will be provided with a link to our travel companion system (Voyager) within your reservation confirmation and pre-stay emails. You can access our travel companion system at any time pre-stay, whilst you are staying with us, and post-stay.

We have a variety of apartments suitable for families. Our apartments can accommodate up to five guests when using a sofa bed. Cots and high chairs are available upon request from reception.

Irons and ironing boards are available in all of our apartments.

All of our apartments come with fully fitted kitchens which include an oven, hob, fridge/freezer, dishwasher, kettle, toaster, and a complete set of cooking and dining utensils.

Each apartment is fitted with a hairdryer for your convenience.

Each apartment is fitted with a safe for your convenience.

Guests can store their luggage with us. Please note they are left unsecured and any items are left under the owner’s risk.

Sadly we do not store luggage for non-residents.

The Holyrood Aparthotel has its own onsite gym for the use of its guests for no additional charge. Whether you are looking to carry out your daily fitness routine or train for a marathon our gym is available 24hr a day. Our gym has a treadmill, exercise bike, cross trainer, weight bench, and free weights.

Our breakfast hampers are ideal for those guests looking to start the day slow and enjoy a selection of continental breakfast items in their apartment before exploring the Scottish capital.

Our breakfast hampers are available to purchase for £7.50 per person per day and provide the following:

Bread, Milk, Orange Juice, A selection of Jams, A selection of Cereals & Muesli, Butter, Walker Oatcakes, Cheese & Scottish Shortbread.

To order your breakfast hamper please speak to one of our reception team upon arrival or add it as an enhancement when making your reservation via our website. If you have any dietary requirements we ask that you contact us prior to ordering to ensure that the products included within our hamper are suitable.

If you would like to discuss corporate bookings please contact our team +44(0)131 560 2064 info@holyroodaparthotel.com

If you would like to discuss extended stays please contact our team at +44(0)131 560 2064 info@holyroodaparthotel.com

Your safety & well-being

Here at the Holyrood ApartHotel, the safety, comfort, and well-being of you and our team is our main priority. Therefore, we have acted, in line with the government’s guidance, to ensure that you have a safe and enjoyable stay in one of our apartments. These changes include the introduction of social distancing measures, the provision of hand sanitiser plus safety screens, and limiting lift usage. We’re also continuing to deliver the highest standards of cleanliness across the property and introducing an increased frequency of cleaning for high touch and communal areas.

We are constantly monitoring and following the changes in recommendations and guidelines of the local government and health authorities, to continue working towards providing the best service possible while ensuring the safety of our guests.

Here are some of the changes we have made

• Cashless service – Contactless & credit card payments are only accepted to reduce unnecessary contact.
• Be greeted by our ambassadors through a safety screen at the front desk, this is for extra protection for our guests and team.
• Hand sanitisers are available in all public areas, and all surfaces are regularly wiped down and disinfected.
• Lift usage will be limited to 1 person or household at a time
• Our breakfast service will consist of pre-packed boxes consisting of a continental style breakfast.
• You can order through Deliveroo or Uber Eats delivery, just ask them to pop it in the designated area for contact-free delivery. Remember to keep an eye on your app so you know when it has arrived.
• Our linen undergoes a high-temperature cleaning process and is laundered to the highest standards.

If you have any questions then please do contact us

01315602064 | info@holyroodaparthotel.com

All discount codes are only redeemable when booking directly on our website or over the phone with a member of our reservations team. If you are making your reservation on our website you will see below the check-in and check-out dates ‘Have you got a promo code?’ this is where your discount code needs to be entered.

Children of any age are welcome and will need to be accompanied by an adult throughout their stay. All cots are subject to availability. The minimum age for check-in is 18.

As an affiliated company of the Edinburgh Collection, our data is collected and processed by the Edinburgh Collection. The Holyrood Aparthotel is regulated by the Edinburgh Collection privacy policy.

At the Edinburgh Collection, we stress the importance of privacy and are committed to earning the trust of our guests by adopting high standards for the protection of personal information.

Our policy outlines the type of personal information we collect and receive and in order to comply with the general data protection regulation, this includes the circumstances in which we collect or receive personal information, the policies and procedures we have established outlining its use, storage, length of time we hold data for and for sharing certain types of personal information in certain limited circumstances. The procedures you should follow if you have any questions or requests in respect of your personal information or our policies and procedures and the person to whom such questions or requests should be directed, and the means by which to communicate with that person. The Edinburgh Collection privacy policy also highlights the procedure we are following in order to keep your personal data accurate and where necessary up to date as well as the procedure we would follow in case of a data breach.

In this policy ‘The Edinburgh Collection ‘ means The Edinburgh Collection LTD. and its affiliated companies, as they may exist from time to time, which include, without limitation, the subsidiaries which carry on a business that use the following names: The Edinburgh Collection, The Edinburgh Collection LTD. The words ‘we’ and ‘The Edinburgh Collection’ include the following hotels & serviced apartments Old Waverley Hotel, Haymarket Hub Hotel, Holyrood ApartHotel, and Princes Street Suites.

In this policy, personal information means information about you that is personally identifiable like your name, address, e-mail address, phone number, IP address and that is not otherwise publicly available and is not part of your work identification.

It also includes information on guest preferences and usage, when such information is supplied to or recorded by The Edinburgh Collection in the course of transacting business with an individual.

The Privacy Protection Policy does not apply to information regarding The Edinburgh Collection corporate customers. However, such information is protected by other The Edinburgh Collection policies and practices and through contractual arrangements.

How you may provide us with your personal information

1. By making a reservation, checking-in, and by using The Edinburgh Collection services.
2. By registering with The Edinburgh Collection newsletter.
3. By providing it to us in communications regarding service delivery such as comment cards, emails, reviews.
4. By providing the information to us by participating in a marketing initiative.
5. By visiting our website, and social media pages.

Below we will outline the type of information typically collected in each of these circumstances, the reasons for doing so, how we will use it, store it, and how long we keep it for.

Making a reservation

When making a reservation or using The Edinburgh Collection services, it is necessary to have information to identify you, contact you, and to process your purchase and requests. This information usually includes your name, address, phone number, e-mail address, credit card number, expiration date, and language preference. It may also include if you choose to share that information with us, your preferences regarding the delivery of your services such as the type of room, type of bed, and the like. You may wish to have your purchase of The Edinburgh Collection’s services recognised in a third party’s loyalty program with which The Edinburgh Collection has a relationship. To do so will require you to provide us specific verification information such as your membership number in the third-party program. We also offer exclusive discounts from time to time that may have qualifying criteria. Sometimes we offer special offers to, for example, seniors or for children. To assess your eligibility and process your reservation correctly, we need to record your date of birth at the time of booking. You may be required to provide personal identification with your date of birth to verify this upon check-in.

The Edinburgh Collection is a small portfolio of hotels in Edinburgh, UK. Your personal information is shared with the hotel where you intend to stay and those of its employees involved in delivering the service to you to the extent necessary for them to do so and to process the transaction. All hotels that are managed by The Edinburgh Collection are required to agree to abide by the terms of this Privacy Protection Policy.

From time to time, we offer packages or other services that involve third parties. If you are partaking in such a package or service, your personal information will be shared with that third party to the extent necessary to provide that service and process the purchase or request.

The Edinburgh Collection may use the information you provide to send you offers and information about The Edinburgh Collection services and those of select third parties. Your information will not be given to these third parties but rather the offer of the third party will be provided to The Edinburgh Collection which will manage the distribution.

All data collected through the process of a booking or transactions will be kept for 6 years accordingly to the tax legislation requirement, with the exception of digital Credit Card details which are automatically erased 24 hours after checking out. Physical credit card details will be destroyed within two weeks following check out.

Information provided to us in communications regarding service delivery such as comment cards, emails & reviews

Information provided to us in such a fashion will be used solely to record your comments, communicating with you in respect of them, reviewing them with the subject hotel and hotel personnel, to recognise employees for excellence of service delivery, and for developing improvements in service delivery.

The Edinburgh Collection offers you the ability to receive targeted, timely notification of time-sensitive offers

To sign up for this service, we require you to provide us with your e-mail address, first name, last name, language preference, and country of residence. Based on the lawful basis of consent, you are required to opt-in if you would like to receive our newsletter and offers. By opting in you give your consent for us to keep your data for six years. You may unsubscribe at any time using the link provided on every e-mail message, and you will no longer receive e-mail offers and promotions for the specified subscription or website, as the case may be. You may at any time in the future opt-in to receive e-mail offers.

By visiting one of our websites and social media pages

We use “cookies” on our websites. Cookies are pieces of information that an Internet site transfers to your hard drive for record-keeping purposes. The use of cookies is an industry-standard — you’ll find them almost everywhere on the Internet. The Edinburgh Collection uses cookies to recognise visitors when they return to our sites. Once we know it is you, we can customise your online visit.

We may also evaluate our content and services and tailor our websites, for visitors, based on other information we collect. Such as IP addresses, which are numbers assigned to your computer whenever you use the Internet, pixel tags (or clear gifs), and the type of Internet browser or operating system you are using. This information is collected in the aggregate, but we may tie it to your personal information through cookie use as described above.

We use Hotjar and Google Analytics to measure how visitors interact with content on our websites. We also use Facebook Custom Audiences to ask Facebook to show you ads that are customised based on your interaction with our websites or our Facebook applications and to measure how you interact with those ads. All of these services use cookies and similar technologies, such as web beacons, tags, and embedded scripts, to record information about your interaction with our websites. Additional information on how these services use such technologies can be found on Google’s website, and Facebook’s website. The principles summarise how Google protects information collected through Google Analytics. Facebook’s Data Use Policy describes how Facebook protects information collected through Facebook Custom Audiences.

Why we collect personal information

1. To establish and maintain a responsible commercial relationship with you and to provide ongoing service. On the basis of your consent, we may securely hold your data for marketing purposes and will store proof of your consent. You may also withdraw your consent concerning the use of your personal information for marketing purposes or at any time. E-mail us at GDPR@theedinburghcollection.com, using ‘Unsubscribe’ as the subject line, and provide us sufficient personal identifiers so we can act effectively on your request.
2. To understand your needs and preferences. We maintain a record of the products and services you receive from us, and we may ask for additional information so that we can serve you better. For example, we may record your preference for the type of room. This information will be held on the basis of legitimate interest for a maximum of 20 years in our PMS and will only be processed in case of rebooking.
3. To develop, enhance, market, or provide products and services. For example, we look at our guests’ use of our services so that we can understand better how to improve our services. This data will be held for a maximum of a year. After a year the data will be processed anonymously for us to build statistics on market trends.
4. To manage and develop our business and operations. For example, we analyse guest patterns of usage of our hotels and services to help us manage them efficiently and plan for future growth. This data will be held for a maximum of a year. After a year the data will be processed anonymously for us to build statistics on market trends.
5. To meet legal and regulatory requirements. With regards to the tax legislation, we have the obligation to keep invoices and registration cards for 6 years. After checking out this data is safely stored and is not subject to any more processing unless it is requested by a legal authority.

When do we disclose personal information?

We disclose personal information only in these limited circumstances:

1. We may disclose a guest’s personal information to a person who, in the reasonable judgment of The Edinburgh Collection, is seeking the information as an agent of the guest – for example, a travel agent who is booking a reservation on behalf of the guest.
2. Personal information will be shared with The Edinburgh Collection hotel for which your reservation has been made so that they may provide the services you have reserved.
3. Personal information may be shared with other The Edinburgh Collection hotels so that they may better provide services to you in the event you wish to travel to that The Edinburgh Collection hotel in the future.
4. Personal information will be shared with a third party involved in supplying the guest with the services they have purchased to the extent necessary to affect the supply and the processing of the transaction.
5. Personal information may be shared with a third party retained by The Edinburgh Collection to perform functions on its behalfs such as reservations handling, data processing or storage, guest surveys, or research.
6. Personal information may be shared with an agent retained by The Edinburgh Collection to evaluate a customer’s creditworthiness or to collect a customer’s account.

7.Personal information may be shared with a public authority or an agent of public authority if in the reasonable judgment of The Edinburgh Collection it appears that there is an imminent danger to life or property which could be avoided or minimised by disclosure of the information, or which disclosure is compelled by legal authority.

Any such disclosure of a guest’s personal information by The Edinburgh Collection to a third party will be made only on a confidential basis conditioned upon the information being used only for the purpose for which it has been disclosed.

In order to make sure your data is safe and secure we make sure our partners and third party respect the general data protection regulation by checking and keeping a copy of their own privacy policy

Principles

1. The Edinburgh Collection will not collect, use, or disclose your personal information for any other purpose than those identified above, except with your consent.
2. The Edinburgh Collection will protect your personal information with appropriate security safeguards.
3. The Edinburgh Collection will take appropriate steps to protect the confidentiality of your personal information when dealing with third parties.
4. The Edinburgh Collection will strive to keep your personal information as accurate and up to date as is necessary for the purposes identified above.
5. The Edinburgh Collection will honor your request to access your personal information within a month following your inquiry. Please note that if GDPR advises that a request can be made via any channel, but we recommend you send us an email at GDPR@theedinburghcollection.com for best practices.

You are always free to refuse to provide personal information to us.

However, in either case, this may limit our ability to serve you.

If you have questions or concerns about our privacy practices or wish to request in respect of your personal information, please contact our marketing department at GDPR@theedinburghcollection.com or if you prefer by writing to us at:

The Edinburgh Collection

1 Nether Bakehouse,

Holyrood,

Edinburgh,

EH8 8PE

When booking more than 5 rooms, different policies and additional supplements may apply. If you would like to discuss this in more detail please contact our team at +44(0)131 560 2064 info@holyroodaparthotel.com

If you would like to discuss any complaints please contact our team and we will get the hotel manager to contact you to discuss your issue as soon as possible +44(0)131 560 2064 info@holyroodaparthotel.com

Sadly we cannot take third-party credit card payments, if you wish to make payment before arrival then you will need to do so via a bank transfer. Please get in touch with us for a pro forma invoice & bank details.

We accept American Express, VISA, Master card and Maestro

We acknowledge that our operations may impact the environment and are committed to reducing any negative effects. We strive to improve continuously by following best practices in sustainability, and we encourage our team, suppliers, and guests to join us in being environmentally aware. You can find our policy here.